سياسة الاسترجاع والاستبدال

The customer has the right to exchange and return within 7 days from the date the shipment arrives to them. Conditions: 1- The product must be in its original condition and not used, with all attached tags intact, not damaged, and wrapped in the original packaging. 2- When does the store bear the shipping costs for exchange and return? - If the product received is non-compliant with the order or damaged. 3- If the customer does not receive the shipment and it is returned to us, the customer bears the shipping cost. 4- Seasonal products such as holidays and national days cannot be returned after the season ends. 5- Custom-made products such as stickers and curtains cannot be returned. 6- For paint pens, if there is a color difference, the customer must contact us within 3 days of receiving the order, and it can be returned or exchanged. 7- Custom-made curtains can be exchanged if there is a discrepancy in size or fabric grade. 8- If the customer refuses to pay the shipping costs, the order will be canceled and the full amount will be refunded to the customer. 9- If the customer wishes to return the product due to disinterest or dislike, they bear the shipping costs. Return fees are deducted from the shipping value and the return value. (Transferred to our bank accounts) Bank: Al Rajhi Account number: 305608010660613 IBAN: SA2180000305608010660613 Bank: Al Inmaa Account number: 68203034341000 IBAN: SA6005000068203034341000 Return + Exchange steps: You can submit a request for exchange, return, or complaints via email ([email protected]) including the following details: • Email subject: exchange or return • Invoice number • Customer name • Explanation of the issue • Name of the product to be exchanged, along with the required size, color, and quantity • You will be notified of the return or exchange process and your service once your request is received and the item and its accessories are verified. • Email subject: return • Invoice number • Customer name • Reason for return • Name of the product to be returned • (Bank name + IBAN number + account holder's name) * The account holder's name must match the invoice holder's name. For additional inquiries, you can contact WhatsApp (966+550097097) during working hours.